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ISSUE MANAGEMENT
As parents we sometimes encounter situations which we believe call for immediate attention. It is important that we follow the chain of command and direct questions or complaints to the appropriate individuals within our association so that they can be handled appropriately.
If you find yourself wanting to bring an issue forward, the first step is to abide by the 24 hour rule- take a step back and don't do anything until emotions cool. Then start with your Manager or Coach - depending on how your team is organized. If your issue isn't addressed to your satisfaction, then contact your Convenor. If necessary, then escalate to the appropriate SMHA Hockey Director (Development, House, Competitive) or other appropriate Executive. If all of this fails, the last step is the SMHA President. Contact information for those individuals can be found on the SMHA website.
Do not contact anyone at District 4, Lanark-Carleton Minor Hockey League or the Ottawa District Minor Hockey Association until you have completed all of these steps.